Practice
The Service Design Practice Kit: Practise the core skills of Service Design through reusable tools, realistic exercises, worked examples and practitioner guidance. Build confidence before you need to apply the work in a real project.
Notion workspace + practical exercises · One-off purchase · Instant access
10+
Reusable Service
Design tools
10+
Practice exercises and
worked examples
1
Final independent
Practice Challenge
£19
One-off
purchase
Product snapshot
Move from understanding Service Design to actually practising it.
Knowing what a journey map, blueprint or stakeholder map is does not mean you know how to use one well. Practice is designed to close that gap through tools, exercises, examples and professional reasoning.
The Service Design Practice Kit gives you one structured workspace to:
-
practise core Service Design methods through realistic scenarios;
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compare your work with completed examples;
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learn how to recognise weak and stronger Service Design work;
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build confidence making decisions with incomplete evidence.
What’s inside
Practise the work, not just the terminology. Each area combines practical tools with exercises and examples so you can see what good Service Design work actually looks like and why.
1
Research Planning
Learn how to decide what needs investigating, separate what is known from what is assumed and connect research to a real decision.
2
Evidence & Assumptions
Practise distinguishing evidence, interpretation, assumptions and unknowns before jumping to conclusions or solutions.
3
Actors & Journeys
Identify the people who shape a service and turn evidence across touchpoints into useful end-to-end journeys.
4
Blueprinting & Handoffs
Connect the visible experience to backstage activity and identify where services break between teams, systems or channels.
5
Problems & Constraints
Move from symptoms to stronger problem framing and learn how policy, technology, ownership, cost and other constraints shape what is possible.
6
Ideas &
Trade-offs
Stress-test possible interventions, understand their consequences and make reasoned choices when no option is perfect.
7
Recommendations & Challenge
Turn evidence into actionable recommendations, then bring the skills together in an independent Service Design challenge.
Who it’s for & what it helps you do
Built for people learning or beginning to practise Service Design who understand some of the concepts but need more experience applying them. It also works well after Foundation if you now know your gaps and need somewhere to practise.
The point is not to collect more templates. It is to learn how to use them well.
Practise core Service Design work
Use realistic scenarios to practise research, mapping, problem framing, prioritisation and recommendations.
See what good
looks like
Compare your work with completed examples and understand why certain choices are stronger than others.
Develop professional judgement
Learn what to include, what to leave out, what the evidence supports and what still needs investigating.
Build confidence
before real projects
Make mistakes, test your thinking and practise difficult decisions before you need to make them at work.
